General Questions FAQ

What is the status of my order?

Once you successfully place a fully paid order on our website, we take 1-2 business days to process your order.

We do not process on weekends (Saturdays and Sundays) and major US-based holidays. We will process your order on the following business days. 

Can I change my order?

Once the order is placed and confirmed on our website, we cannot change your order. If your order has not been processed, you can contact us via Live Chat or email us at to cancel your order and then you can place a new order.

How long does it take to process my order?

We typically take 1-2 business days to process your order. 

Where are you located?

We are located at 50 Washington Street, Suite 905, South Norwalk, CT 06854.

How do I make sure I order the right product?

On every product page, we provide complete product description and other resources that help you identify the right product you are interested in purchasing.

Do you offer Live Chat support?

Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the bottom right hand of the page. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat. Typically, our Live Chat agents are available 9am to 5pm ET (Eastern US Time) Monday through Friday.

Do you have a catalog?

No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current products, prices, and overall selection, we do not publish a catalog that you may purchase directly from us. If there is a particular product that you are interested in, please feel free to contact us and we will be happy to help you.

How do I contact your company if my question isn’t answered here?

You can use our Live Chat 9am-5pm ET (Eastern US Time). Otherwise, email us at

How do I unsubscribe from any of your mailing lists?

There are two quick and easy ways to unsubscribe from our mailing list:

Live Chat with us 9am to 5pm ET Monday through Friday and one of our live agents will unsubscribe your email address.

Email us at and one of our customer service representatives will unsubscribe your email address.

What are cookies? Do I need to enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy at

Payment & Shipping FAQ

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover. We also accept mobile payments from Apple Pay and Google Pay. 

Currently can accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. On the checkout page, there will be a billing and shipping section. Please do the following:

For the billing information

Enter your street address on Address Line 1. Enter your City, County or Province, and Postal Code on Address Line 2. Enter your Country for the city. Enter AA for the state. Enter 11111 for the zip code.

For the shipping information

Please enter the correct information in the appropriate field.

Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

Do you allow Cashier’s Checks or Money Orders?

No. At this time does not accept Cashier's Checks or Money Orders.

Do you charge sales tax on any item?

Convergence collects tax on orders shipped to Connecticut.

If you are shipping to Connecticut, any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. Please keep in mind, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to a state listed above.

How long does it take to process my order?

We do our best to process all orders within 1-2 business days.

How can I track my package?

Once the payment is confirmed, we will email your order to the email provided during checkout. Please make sure that you provide a deliverable email address when placing your order.

What can cause my order to be delayed?

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

Returns & Refunds FAQ

What are your returns & refunds policies?

Our detailed returns & refunds policies are listed here:

Do you accept returns?

Our detailed returns & refunds policies are listed here:

Can I exchange my order instead of returning it?

At this moment, we do not offer exchanges.

How long does it take to process a return and when will I get my refund?

If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

ADV Analyzer FAQ

What is the ADV Analyzer?

The ADV Analyzer measures the Total Quality of a Registered Investment Adviser’s (RIA) Form ADV filing.

How is the Total Quality Score measured?

The Total Quality Score is based on the Accuracy, Consistency and Frequency of the Registered Investment Adviser’s (RIA’s) Form ADV filing behavior.

Why should I care about the Total Quality of my Form ADV filing?

The SEC continues to criticize registered Registered Investment Advisers (RIA) for inaccurate, inconsistent, and less frequent regulatory filings. The SEC has publicly disclosed their use of more advanced data mining and analytical techniques to proactively identify Advisers that demonstrate “off-market” regulatory filing practices. "Off-market” practices are relatively easy to spot when one examines the filing practices of one Adviser versus 17,000 other Advisers. Adviser filings across multiple periods that “materially” differ from their prior filings or are inconsistent with the filing practices of other Advisers across the market. Advisers with “off-market” practices are fertile ground for further inspection. The SEC views. Advisers making “off-market” filings as potential “bad actors” that can create risk to investors and the market.

How does the ADV Analyzer measure Accuracy?

Convergence measures Accuracy by examining your Form ADV filings for Errors and Omissions.

How does the ADV Analyzer measure Consistency?

Convergence measures Consistency by examining your interim and annual Form ADV filings and when you updated them, were they consistent or inconsistent with the market.

How does the ADV Analyzer measure Frequency?

Convergence measures Frequency by identifying the number of interim and annual Form ADV filings that you made during the year. Too many filings suggests the correction of errors and omissions and/or significant and material changes to your business, each of which is likely to draw the SEC’s attention. Too few filings suggests that your business has not changed materially enough to have filed an interim update. Period-to-period comparisons of changes can determine whether you make interim updates.

How do I know whether my Total Quality Score is considered good?

Convergence plots the Total Quality Score for all Registered Investment Advisers (RIA) in a distribution curve. Advisers in the “right tail” are considered Best Practices because their scores are higher than 84% of all filers. Advisers are considered to have “Consistent Practices” when they are in the “middle of the curve” and are consistent with 68% of all Advisers. Advisers in the “left tail” are considered to have Weaker Practices because their scores are lower than 84% of all filers. Advisers with scores in the left tail of their peer group distribution, and/or have individual test results in the left tail are likely to draw the attention of regulators.

Why should I care about the filing quality of my Form ADV?

The SEC and Investors expect Registered Investment Advisers (RIA) to issue accurate, consistent and timely regulatory filings. Advisers can demonstrate their commitment to regulatory compliance by meeting basic filing standards. Most Advisers seek to meet their basic filing standards. Yet, they don’t know how consistent they are to their peers. Investors, Regulators and Plaintiff Attorneys use “off market” filing quality for different reasons.The Contact Directory is available for download immediately after the order is complete.

What are the benefits of the ADV Analyzer?

•Improves the "quality" of your interim and annual ADV filings.

•Keeps you aware of the practices of all other Advisers in the market.

•Demonstrates your commitment to a strong "compliance culture."

•Avoids inadvertently tripping exam "triggers" used by the SEC.

•Reduces the cost and time created by excessive filings.

•Encourages "teamwork" across your organization to improve your regulatory filings.

In what format will I receive the ADV analyzer?

You will receive the ADV Analyzer in PDF format.

When will I receive the ADV Analyzer after purchase?

You will receive the ADV Analyzer within 2 business days after purchase.

Can I buy more than one ADV Analyzer?

Yes – email to learn more about purchasing multiple ADV Analyzers.

Do you have a support number or email if I have questions about the ADV Analyzer?

Yes, there is a support chat on our page as well as a contact email

Will Convergence be available to provide support to specific questions regarding my ADV and ADV Analyzer? 

Yes – email consulting options are available as well.

Contact Directory FAQ

What is the Contact Directory?

Downloadable file that includes contact details for over 115,000 key control individuals at over 38,000 asset managers.

Why should I buy the Contact Directory?

Contact emails are critical for business development and marketing activities. Convergence’s Contact Directory is the most comprehensive in the marketplace, so you can efficiently build campaigns and network with industry professionals.

How do I access the Contact Directory?

The Contact Directory is downloadable in CSV format.

How often will the contact file be updated and how do I receive the updates?

The Contact Directory is published and sent to clients monthly.

What is your process for identifying email addresses?

Convergence identifies and updates our database with new email addresses daily. All email addresses are validated on a monthly basis.

Can I purchase subsets of the Contact Directory?

Yes, you can purchase subsets for the Hedge Fund market, Private Equity market, Venture Capital market, Real Estate market and Hybrid/UCITS market.

Can I filter and edit the Contact Directory?

Yes – you can sort, edit, and manipulate the contact file.

When will I receive the Contact Directory?

The Contact Directory is available for download immediately after the order is complete.

Do you have a support number or email if I have questions about the contact file?

Yes, there is a support chat on our page as well as a contact email

Have customized needs? CONTACT US

Get in touch with George Gainer